Service Contracts

Below you will find information on our standard range of Service Plans. To create a customised Service Plan to match your business needs, please contact us and we will be happy to discuss and agree upon a bespoke plan suitable for your company. And did you know we also offer global service contracts, to cover multiple systems in multiple world-wide locations? Contact us now for more details.

SLS Service

SLS® Service Contracts

RP Support's SLS® Service Plan offers customers four different levels of support suitable to meet every budget – they are as follows:

Basic Support Plan

Essential Support Plan

Critical Support Plan

Critical Support Plan HS

Contact us directly to discuss our global service contracts.

SLA Service

SLA® Service Contracts

RP Support's SLA® Service Plan offers customers five different levels of support suitable to meet every budget – they are as follows:

Phone Support Plan

Bronze Support Plan

Silver Support Plan

Gold Support Plan

Platinum Support Plan

Contact us directly to discuss our global service contracts.

Service Exchanges

RPS offers service contract customers a service exchange option. If you have a hardware part that requires repair, RPS can supply and fit a replacement part for you to keep your hardware operational, and ensuring your downtime is kept to a minimum. We then fix your broken part, which we retain on stock. Our service exchange offers customers a cost effective and speedy repair solution for hardware issues.

Why Have a Service Contract?

Customers often ask why they should have a Service Contract, rather than simply pay for 'time and materials' when a problem does arise. Here are some of the many benefits:

We maintain your system in 'tip top' condition

Stereolithography and Laser Sintering systems are sophisticated machines that need periodic attention. The degradation in performance of un-maintained systems is often subtle, and manifests itself as a fall-off in accuracy, build speed and the reliability of builds. A regular service visit will ensure the corrective action is taken before performance suffers. It will also check that the system is operating safely, with interlocks and filters examined.

We provide premium support when needed

Although a service program will greatly reduce the likelihood of a breakdown, no amount of maintenance can eliminate failures or indefinitely extend the life of consumables such as lasers. Customers covered by a Service Contract enjoy priority service. In addition, for our customers under a contract we hold an extensive inventory of spare parts at our UK offices.

We help you get the very best from your system

The User Group Meetings are an invaluable source of information for RP system users. However for many the time and cost of attending these meetings cannot be justified. These customers often find it particularly helpful to have the opportunity to ask our Engineers advice. During our routine service visits we take the time to offer tailored suggestions. This can cover such areas as advice on build styles and upgrades that may reduce the cost of ownership, such as solid state lasers, or how to make processing easier, such as parts washing machines. If you would like further advice to determine if a Service Contract makes sense for your business please contact our technical specialists at RP Support.

RP Support Ltd.
14 Bridgegate Business Park Gatehouse Way
HP19 8XN
United Kingdom

+44 (0)1296 425665
+44 (0)1296 425665

Registered In England & Wales
Company Number: 6674645
VAT Registration: GB 911 5976 15
D-U-N-S Number: 217885314

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