Service and support

RPS has a dedicated team of highly skilled and knowledgeable engineers that can offer expert advice, service and support on a range of 3D printing technologies and materials.

We provide premium support to help you get the very best from your Stereolithography (SLA®) or Laser Sintering (SLS®) hardware

Providing first-class technical support to businesses world-wide, RPS has the experience and expertise to help you with a range of 3D printing requirements, including:

  • Service Contracts
  • Laser Refurbishment
  • Spare parts, repairs, upgrades or service exchanges
  • Material analytical services

Our expert engineers are available for in-person repairs, parts and service the very next business day* or available via remote system access and telephone assistance.

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RPS offer a range of SLA® and SLS® Service Plans to help support your 3D printing system requirements.

Create a customised Service Plan to match your business needs or choose from a range of service plan options. Offering local or global service contracts at different levels of support depending on requirements and/or budget, RPS can help with your 3D printing needs.

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RPS offer a global laser refurbishment service for all SLA® Viper Si2, 3500, 5000 and 7000 3D printer laser systems.

Our highly experienced team of engineers can complete minor service on site or a major/full laser refurbishment at our fully equipped RPS laser lab located in the UK.

A laser refurbishment can be completed within 1 week* and comes with a 6-month or 12-month warranty.**

Minor refurbishment includes:

  • Replace doubler and tripler crystals, repairing capsule if needed
  • Clean all optics, and replace as needed
  • Full alignment of beam through optics and crystals
  • All repaired lasers are adjusted for the appropriate machine specific beam diameter
  • All repaired lasers are shipped with a beam/power specification sheet
  • Up to 6-month warranty

Major refurbishment includes:

  • Replace laser diode (system dependant) and vanadate crystal
  • Pinhole alignment
  • Q-switch replacement (if needed)
  • AOM replacement (if needed)
  • Full alignment of beam through cleaned optics
  • All repaired lasers are adjusted for the appropriate machine specific beam diameter
  • All repaired lasers are shipped with a beam/power specification sheet
  • Up to 6-month warranty

Full refurbishment includes:

  • Combination of Minor and Major Refurbishment
  • Up to 12-month warranty

We also provide a refurbishment service on Spectra-physics (Newport) T20/J30 laser systems.

Please contact us for more information.

*Depending on location. **Warranty is a return to base

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RPS can upgrade the computer and system for all SLA®and SLS® hardware and software.


  • Hardware/software upgrade
  • PC upgrade with fast DSP card
  • Laser Upgrade for SLA 250 models


  • Hardware/software upgrade
  • Digital upgrade:
    • Windows 10 PC*
    • PCS and Scan Controller Replacement*
    • Scanner Replacement and Upgrade**

*Available with a part upgrade service. **Available only with a full upgrade service.

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RPS can repair your legacy or existing SLA® or SLS® equipment at a fraction of the cost of the original manufacturer.

Our experienced engineers are able to advise you on the most cost-effective solution for repairs or on-going maintenance for your hardware.

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RPS offers service contract customers a service exchange option.

If you have a hardware part that requires repair, RPS can supply and fit a replacement part for you to keep your hardware operational, and ensuring your downtime is kept to a minimum. Our service exchange offers customers a cost effective and speedy repair solution for hardware issues.

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RPS stock a comprehensive range of spare and replacement parts for SLA® and SLS® equipment, all of which can either be shipped directly to the customer or installed by our engineers at the customer’s site.

Spare parts we can supply include:

  • Computers
  • Diode packs
  • Encoders/Scanning mirrors
  • IR sensors
  • Lasers
  • Optics
  • Power supplies
  • Vacuum pumps
  • Window lenses
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RPS provide polymer analytical services, offering a formulation process to help businesses select the most appropriate material for a specific application and cover:

  • Tensile Testing
  • Flexural testing
  • PSD (Particle Size Distribution) Testing
  • DSC (Differential Scanning Calorimeter) Testing
  • Drop in replacement for OEM materials

RPS also offer a materials consultation service, helping you find the best material for your application.

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